Delivery & Returns

Delivery

Items will be sent with using Royal Mail second class delivery. We aim to despatch items the next working day and you’ll get an email to confirm when your order has left us.

If you need something urgently, please do drop us an email – gday@ouch-pouch.co.uk and we’ll try our hardest to help!

Returns

We hope that you love your new Ouch Pouch! If however, you are not 100% satisfied with your purchase, you can return it to us, provided this is within 30 days of purchase and it remains in its original, saleable condition with any original packaging.

We are able to offer a refund, or exchange but this will not include the original postage costs.

To organise a return, please email gday@ouch-pouch.co.uk quoting your order number and we’ll let you know where to send it.

Please note, items being returned to us are at your own risk and we would recommend using a recorded or tracked service.