Terms & Conditions
Terms and Conditions: Product Withdrawal/Recall Procedures
These terms outline the process for any necessary product withdrawal or recall of the Ouch
Pouch first aid kit. The health and safety of our customers and their families is our top priority,
and we are committed to ensuring the highest quality standards.
1. Scope of Recall/Withdrawal
This procedure applies to all Ouch Pouch first aid kits distributed by our company. A product recall or
withdrawal may be initiated due to:
- Manufacturing defects
- Contaminated or unsafe materials
- Regulatory or safety concerns
2. Initiation of Recall
If any concerns arise regarding the safety or quality of the Ouch Pouch, our company will
immediately investigate and, if necessary, initiate a product recall. This may be triggered by:
- Internal quality cnecks
- Customer complaints
Notifications from regulatory bodies
3. Notification to Customers
In the event of a recall, affected customers will be notified as soon as possible through the following
channels:
- Email communications (using the contact information provided at purchase)
- Public announcements on our website and social media platforms
- Direct communication from authorised retailers or partners
4. Return or Replacement of Recalled Products
Customers who have purchased a recalled Ouch Pouch will be offered the following options:
- Full refund of the purchase price
- Replacement of the defective product with a new one (if available)
- Safe disposal instructions where applicable
5. Responsibilities of Customers
Upon notification of a recall, customers should:
- Immediately cease using the product
- Follow the instructions provided for returning the product or safe disposal
Contact our customer service team for further assistanc
6. Recall Process Timeline
Once a recall is initiated, the process will typically follow these steps:
- Investigation (0-5 days): Assessing the issue and identifying affected products.
- Customer Notification (5-10 days): Informing all customers and partners of the recall.
- Product Collection/Replacement (10-30 days): Coordinating the return, refund, or replacement of
affected products.
7. Limitation of Liability
Our company will not be liable for any damages, including personal injury or property damage, resulting from the use of the Ouch Pouch after a recall has been announced.
8. Contact Information
For any questions or assistance regarding a product recall, please contact:
Email: gday@ouchpouch.co.uk
Phone: 07522312795
Website: www.ouch-pouch.co.uk
